Frequently Asked Questions | FAQ

Service Animals are permitted at the YMCA when supporting any member or guest with diverse abilities. In compliance and agreement with the ADA (Americans with Disabilities Act), Service Animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities.

Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder during an anxiety attack, or performing other duties.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

If you have any questions, please call the front desk at 402-404-8439.

The Y is a free internet hotspot. When accessing Wi-Fi networks, select “the Y’ open network. No password is required.

The Y takes pictures and videotapes various activities for promotional use. Stop by the front desk and let us know in writing if you prefer not to be photographed.

The Siouxland Y collects e-mail addresses to communicate electronically with members and participants. If you do not wish to receive YMCA e-communications, choose the “unsubscribe” option when you receive your first e-mail.

To protect the privacy of all Norm Waitt Sr. YMCA members, participants and guests, the use of cell phones, cameras or video recording devices is prohibited in ALL locker rooms and restrooms.

The Norm Waitt Sr. YMCA is not responsible for any lost or stolen items while on Y property. You are responsible for keeping your valuables secure and out of sight. Items found will be placed in our lost & found collection at the front desk and be kept for one week. Items not claimed after one week will be donated.

The emergency exits are indeed for emergencies only and must remain closed. Anyone caught using these will be asked to leave the facility. If an emergency door is opened, an alarm will sound until a staff member deactivates it.

Use of tobacco products and/or smoking is strictly prohibited in and on the Norm Waitt Sr. YMCA facility.

Enjoy full access to the wellness center, gymnasium, pool, indoor playground, group fitness classes, locker rooms, and discounted rates for youth and family programs.

Yes! We offer day passes and periodic free community days. Check with our front desk for details.

To cancel, submit written notice before the 1st of the month. Contact our team for assistance.

Yes. Through our *Y for All* program, we offer financial assistance to ensure everyone can access YMCA services, regardless of income.

Yes! Members 18+ in good standing can add 24-hour facility access for $10 month. Includes the wellness floor and gymnasium.

All YMCA memberships are ongoing! In order to terminate your membership and stop drafts, please call or stop in at the front desk to schedule your last date with us.

The Norm Waitt Sr. YMCA must have a 15-day notice before your draft date in order to cancel your draft; otherwise, you will draft once more and still have access to the Y before your membership terminates.

Each membership level can be placed on hold up to three times per calendar year for $10 per month!

Our mission at the Norm Waitt Sr. YMCA is to strengthen the community for all!

Yes! Our Early Learning Center offers licensed child care and preschool for ages 6 weeks to 5 years. Visit (https://www.nwsymca.org/childcare) for enrollment info.

Yes. The Y Kids Adventure Club provides safe, fun care for grades K–5 before and after school. Transportation may be available.

Yes, Child Watch is available during peak hours for members with family memberships. Children must be between 6 weeks and 7 years old. Learn more at https://www.nwsymca.org/childwatch.

Playground hours vary throughout the week. Check our current schedule at (https://www.nwsymca.org/playground).

No, children must be supervised by a parent or guardian at all times while using the playground.

Explorer’s Cove is best suited for children ages 1–12. Features include slides, climbing structures, and interactive play elements.

Most group fitness classes are included in your membership and do not require registration.

Yes! Certified personal trainers are available for private sessions. Packages can be purchased at the front desk or online.

Absolutely. Our wellness staff will walk you through proper equipment use and help set personal wellness goals.

You can register online or at the front desk. Visit (https://www.nwsymca.org) for current schedules and deadlines.

Yes. We provide seasonal programs and leadership opportunities for youth ages 12+. Stay tuned for upcoming teen events.

Every gift makes an impact. Donate online or become a business sponsor to support youth development and community wellness at (https://www.nwsymca.org/give).

In the event of a building evacuation situation, staff will escort all children in Youth Center and Child Watch (if open at the time) to the designated outdoor safe area. An announcement will be made for all other members and guests in the building to follow in an orderly fashion. Parents will be allowed to check out their child(ren) once all children are safe.

In the event of an imminent weather situation (i.e., tornado), staff will escort all children in the Youth Center and Child Watch (if open at the time) to the designated, safe locker room area. All other members and guests in the building will be encouraged to stay and proceed to locker rooms. Parents will be allowed to check out their child once the weather situation has passed and everyone is deemed safe.

The Y uses these measures and more to ensure your safety:

On-site AEDs (automated external defibrillators)

Staff certified in CPR, First Aid and AED

Nationally certified lifeguards are on duty at all times when pools are open

Indoor and outdoor security cameras

Frequent and random safety walks of locker rooms and key areas by Y staff

Background checks are conducted on all Y staff and volunteer coaches before allowing them to work with children